Shipping policy

SHIPPING & DIGITAL DELIVERY POLICY

Last Updated: August 12, 2026

The Rooted Page exclusively sells digital products. We do not currently sell or ship physical products.

This Shipping & Digital Delivery Policy explains how products purchased through TheRootedPage.com are delivered.

1. DIGITAL PRODUCTS ONLY

All products available through The Rooted Page are delivered electronically.

Products may include:

  • Digital journals

  • Workbooks

  • Ebooks

  • Guides

  • Devotionals

  • Planners

  • Worksheets

  • Printable resources

  • Digital downloads

  • Other digital materials

No physical product will be mailed or shipped to you unless a product page specifically states otherwise.

2. NO SHIPPING FEES

Because our products are delivered digitally, no physical shipping fees apply.

You will not receive a physical package in the mail.

3. DIGITAL DELIVERY

After successful payment, your purchased digital product will generally be made available electronically.

Depending on the product and checkout system, access may be provided through:

  • A download link displayed after checkout;

  • A download link sent to the email address provided during checkout;

  • Your customer account; or

  • Another electronic delivery method identified at the time of purchase.

Please provide a valid and accurate email address when completing your purchase.

4. DELIVERY TIME

Digital products are generally available immediately after successful payment.

In some circumstances, delivery may be delayed due to payment verification, technical issues, system maintenance, email-provider delays, or other circumstances outside our reasonable control.

If you have completed your purchase but have not received access to your product, please check your spam, junk, promotions, and other filtered email folders before contacting us.

5. DOWNLOAD RESPONSIBILITY

Once access to a digital product has been provided, you are responsible for downloading and securely storing your purchased files.

We recommend keeping a backup copy of your purchased digital products for your personal use.

The Rooted Page does not guarantee indefinite availability of download links, customer accounts, or previously purchased files unless expressly stated otherwise.

6. TECHNICAL REQUIREMENTS

You are responsible for ensuring that your device has the appropriate software and capabilities required to access the digital product you purchase.

Product descriptions may identify the applicable file format, such as PDF or another digital format.

Please review product information before purchasing to ensure compatibility with your device.

7. INCORRECT EMAIL ADDRESS

Customers are responsible for providing an accurate email address during checkout.

If you entered an incorrect email address and cannot access your purchase, please contact us with your order information.

We may request information reasonably necessary to verify that you are the purchaser before providing access to a different email address.

8. DOWNLOAD OR ACCESS PROBLEMS

If you experience a legitimate technical problem downloading or accessing a product you purchased, please contact us.

Examples may include:

  • A download link that does not work;

  • A corrupted or incomplete file;

  • A purchased file that is missing;

  • Receiving the wrong digital product; or

  • Not receiving the expected access instructions.

We will make reasonable efforts to correct legitimate delivery or technical problems.

9. DIGITAL PRODUCT LICENSE

Purchasing a digital product from The Rooted Page gives you a limited license to use that product in accordance with our Terms of Service.

Unless expressly stated otherwise, purchases are intended for personal use only.

Purchasing a product does not transfer copyright or ownership of the product to you.

You may not resell, redistribute, reproduce for commercial purposes, publicly share, upload, sublicense, or otherwise distribute our digital products without written authorization from The Rooted Page.

10. REFUNDS

Because our products are digital and may be accessible immediately after purchase, different refund rules may apply compared with physical products.

Refund eligibility is governed by our Refund Policy and applicable law.

Please review the Refund Policy before completing your purchase.

11. NO PHYSICAL DELIVERY

References to "shipping," "delivery," or similar terminology generated by our ecommerce or payment platform should not be interpreted as meaning that a physical product will be shipped.

Unless expressly stated otherwise on a product page:

All purchases from The Rooted Page are digital and are delivered electronically.

12. CHANGES TO THIS POLICY

We may update this Shipping & Digital Delivery Policy as our products, delivery methods, technology, or legal requirements change.

The "Last Updated" date at the top of this page will indicate the most recent revision.

13. CONTACT US

If you have questions about digital delivery or need assistance accessing a purchase, please contact us using the contact information provided on TheRootedPage.com.

When contacting us about an order, please include your order number and the email address used during checkout.

The Rooted Page
TheRootedPage.com